Maintenance & Repairs

RESOLUTION offers true 24 hour service. Our regular business line 905-331-9339 is available 24 hours a day, seven days a week to our dedicated customers.

Our expertise is primarily with EBS and Domino Inkjet Printers, however, we do have experience with most other inkjet manufacturers. We also work with many associates in the industry where we can access other resources to get you running.

Being a service-based company we strive to respond to service calls the same day or at least within 24 hours. How is your current supplier performing for you?


EBS has been in the inkjet business in Europe since 1984.

We can ship world wide, however in most cases it is more beneficial to find a local distributor to handle your request if you are outside of Canada. Feel free to visit the web sites of our suppliers, or contact us with your query and we will follow it up for you.

No. Our strength and expertise is inkjet printing. If you would like us to recommend other equipment from our vast array of resources, we can put you in touch with many experienced suppliers of packaging and labelling equipment.

Of course! Each application is different and everything is negotiable. Our sales department will be happy to discuss your options with you.

CIJ is Continuous Inkjet. It refers to the technology that utilizes a continuously flowing stream of ink. This stream is broken into individual drops. The ink is electrostatically charged at variable rates depending on the dot placement required to form characters. This is a very precise technology and is used mainly for small character printing (SCP) applications, although characters can be generated anywhere from 1.5mm to 15mm in height.

DOD is Drop On Demand. This technology is much simpler in design than in CIJ machines. Generally, a series of nozzles are arranged to determine the specific height of the characters to be printed. A series of valves control which nozzles expel ink at a given time to create the matrix required to form each character, thus the term ’drop on demand’. Characters tend to range in size from 6mm to 115mm in height and are generally used in external packaging like shipper boxes or for very large items such as rolls of steel, bulk paper, precast concrete or lumber packaging.

Applications are endless. From raw manufacturing material to finished consumer goods. RESOLUTION has inkjets in every manufacturing sector from automotive, food and beverage, pharmaceutical, concrete and lumber to wire and cable companies.

No. For more than 15 years people in the industry thought inkjet would be replaced by other marking methods. The truth is, inkjet was, is, and always will be, the best way to put a date or batch code onto just about any surface. The technology lies not only in the equipment but also in the inks and solvents used. By making these machines more efficient and the inks more user friendly, inkjet will always have a place in the packaging and manufacturing industry.

No. These are printers for use with personal or office computers. Our inkjet printers are designed for industrial use in the manufacturing and packaging industries. For these other types of machines please contact your local retailer for parts, service and supplies.

What Our Clients Say

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Nearing a combined 60 years of experience, we have helped countless production companies in food and beverage, pharmaceutical and steel manufacturing keep their inkjet printers running reliably.

“We found Resolution on the internet and purchased our printers back in 2006. We already had experience with inkjet printers and knew what bad machines and poor support was all about. Scott and Chris deliver on everything they said they would…quality machines and excellent service. They answer the phones every time and when we need them, they are there. Every time.”

Darrell C.
Production Manager
MG Chemicals

We were introduced to the EBS printers when talking with one of our sister plants in Ontario. They told us they were so impressed with not only the printers, but also with the fast response from the guys at Resolution.

The two different Inkjet brands we had here for years were not very reliable and the service, while local, didn’t meet our expectation. Now we get clear crisp print from the EBS printers consistently and when needed we phone Resolution any time of day or night for assistance of any kind.

After a short learning curve we now find the printers easy to use. I would recommend Resolution and EBS Inkjet printers to anyone.

Maintenance Manager
Nova Tube

After meeting Chris and Scott at a trade show, we bought a reconditioned EBS6100 in February 2015 for our first mobile canning line. Resolution helped us with everything; payment terms, set up, training, and most importantly, on-going support.

As we grew, we stayed with Resolution and are using new EBS models for all of our inkjet date coders. Technical support, either by phone or on-site, by Chris and Scott is unbeatable. Ordering supplies is simple and consistent, and everything we need is always in stock. I can't speak highly of them enough!

Steve Vowles
Canning Line Manager
Vessel Packaging